PEOPLEWAY RESPONSFABRIKKEN

Cases - Corporate

Acción: Cost reduction and a new solution to make a closer relationship with the client.

Mechanical Action: Use of SMS messages as a direct communication method with the clients.

Action: From now on, lots of the information sent to the client by telephone or mail will be sent via SMS. From accidents information, report on insurance renewal, report on expiration of the insurance installment.

Mechanical Action: sending SMS messages on the progress of a claim (authorization repair, release of spare car) and requests for assistance 24 hours (estimated arrival winch request)

Action: Tecnomania needed to reduce costs, to increase purchases and to complement the customer service, so it chose the SMS tool. It allows the faster purchase of products via mobile phone.

Mechanical Action: SMS messages informing the client on a specific toll-free phone number, which provides the purchase using mobile phone.

Action: The purpose of Brasil Assistência is to know the client’s opinion and to measure the satisfaction rate in a simultaneous and interactive way, searching for a solution to calculate the quality of the service rendered by the insurers. In order to improve the costs with surveys performed by mail or telephone, and also to avoid troubles with the answers results, the strategy is to implement a service able to supply all of these needs in a fast, safe and fun way.

Mechanical Action: A satisfaction survey via SMS in which the user receives a questionnaire with questions related to the rendered service and the answers are previously prepared, so that the user answers them with its chosen answer simultaneously.

Action: After the development of the mobile application Foneshop, replacing credit card machine with mobile phone, for employees rendering external services, RedeCard searched for a solution to inform the users on the availability of the tool. Mobility, cost reduction and range were some of the reasons which led the company to choose the SMS messages including the link to quickly and safely download the application.

Mechanical Action: To send SMS messages spreading information on the tool, besides turning it available for download, providing flexibility and convenience to the user. Learn More: www.foneshop.com.br

Buscapé Alertas

Action: The main strategy of Buscapé is to make a closer communication with the client, in order to stimulate the purchase according to the client's needs, so the company chose the SMS alert. The purpose is to identify how much the client is willing to pay, and to notify him as soon as the system detects the sale.

Mechanical Action: SMS alerts notifying on the availability of a given product within the determined value by the client itself.